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The Six-Phase Process
1. PLANNING
Participants first learn to prepare for any meeting in which they
may need to resolve a conflict. Planning continues in parallel with the
rest of the phases.
2. FOUNDATION
The Foundation Phase starts conflict resolution dialogues on a
productive footing, establishing a climate of mutual trust between
the parties and setting ground rules for pursuing
lasting agreements.
3. POSITIONING
In the Positioning Phase all parties state their positions and, just
as important, take the time to fully hear the positions of the
others. They also clarify the issues by paraphrasing for
understanding.
4. DISCOVERY
The Discovery Phase is dedicated to understanding motivations. What
drives each party to fight for his or her position? Discovery opens
the way to creative solutions transcending "starting positions" by
addressing what drives them.
5. AGREEMENT
In the Agreement Phase, the parties work to translate their enhanced
understanding of each others' positions and drives into solutions that will stand the test of time. The agreement
is put into writing to enhance communication.
6. IMPLEMENTATION
The Implementation Phase helps put the agreement into practice. Together
the parties identify obstacles to implementation, define
implementation tasks, schedules and responsibilities, and agree
to implement.
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