The 21st Century Leadership Program

Management Team
21st Century Leadership
is designed to help supervisors, managers and organizational leaders understand and deal with the demands of the 21st century workplace. 

While each version always features intense focus on communication, motivational and teamwork skills, it is customized for different organizational levels through the participants' own specific issues and problems.

  Participants will:

  • Understand the role of today’s leader
  • Identify their own strengths and development needs
  • Create specific action plans for their continued development
  • Continually tie leadership concepts to their businesses' processes
  • Learn and apply new skills in:
    • Communicating
    • Coaching
    • Goal Setting
    • Influencing Others’ Performance
    • Teamwork and Team Building


Detailed Overview of a Typical Four-Day Program

  Session Process Overview Objectives

Introduction: The New Leader



Using small group exercises, lecturetts and discussion, participants define demands on them from the organization, customers, and employees. 

Participants define their current challenges and difference between the “new leader” and the “traditional leader.”




Understanding the leadership skills needed in this new organizational environment

Create understanding of the multi-cultural, multi-generational environment

Sets the tone for sharing Best Practices throughout the workshop

Introduces and positions the workshop activities


Self Assessment: Management & Leadership Profile (360° feedback)





Participants generates “real-time” data on a range of management skills and behavior with self-assessments. 

360° feedback
is returned and interpreted.  Participants identify developmental goals and learning goals for the session.

Creates clearer understanding of participant’s talents and development needs


Generates assessment data to measure progress now and in the future


Participants create an actionable individual development plan


Understanding Ourselves & others 



Participants look at Diversity in terms of diverse styles and learn a framework for dealing with diverse personalities and for communicating with others with different styles. 

Participants interpret their personality style preference on the MBTI.


They learn how to identify other’s styles and interact with others effectively


Participants practice coaching each other

IV. Managing Multiple Priorities:  Setting Your Direction      

Using a model based on Covey’s “First Things First” principles (or alternative resources), participants are given some tools for managing themselves and managing their time. 


They are also challenged to be more proactive and to remove blocks to their effectiveness.

Participants learn and apply goal setting and prioritizing tools


They commit to proactive actions in  their jobs

V. Communicating Effectively               Participants build a model of communications, and through role-plays practice the skills and receive feedback from teammates.

Increased skill in analyzing others' communication needs and responding appropriately


Practice appropriate communication behaviors to shape positive work environments


Provide a balance of positive acknowledgement and constructive feedback

VI. Influencing Performance: Goal Setting

This module provides tools to help managers understand influencing performance and provides tools for creating clear performance direction. 


Participants work together to develop, analyze, critique, and coach one another on the goal setting process.   Participants practice and refine skills taught in the communications module.


Increased understanding of performance management as a process critically tied to quality performance.


Enhanced skill in establishing sound objectives, standards, and expectations

VII. Influencing Performance: Positive Discussions and Discipline

In this module, participants learn to diagnose performance problems, and practice dealing with them directly using a model progressive discipline process. 

Increased skill in dealing with performance problems and coaching


Improved understanding of the progressive discipline process


Understand how to document effective and ineffective performance

VIII. Legal Aspects of Managing (Optional Module)

The session concentrates on the legal issues involved in managing others.  Based on current case law, how to get the job done fairly and legally. 


How to use the law to help manage effectively as well as avoiding organizational and personal liability is discussed in detail.


Enhanced understanding of laws, guidelines, agencies affecting managment

Increased sensitivity to fair, consistent, and objective supervisory practices


Increased understanding of the importance of detailed performance documentation

IX. Teamwork & Productivity

Participants, working in teams, complete a business simulation that requires a wide range of teamwork and leadership skills. 


They analyze  and apply the results to their own organizations and develop plans for improvement.


Increased understanding of teamwork and the importance of continuous improvement


Improved teamwork skills and application to their work teams

Increased ability to create effective work teams


Graduation & Learning Transfer


 Participants use creative ways to summarize their significant learning from the workshop, with teams presenting their most meaningful ideas and how to apply new skills back home. 


This section maximizes learning transfer, and creates high energy and enthusiasm for applying the new skills.

Participants synthesize the important ideas and concepts from the workshop


They develop ideas about how they can apply the new skills on the job

XI. Follow-up: Leader Coaching  (Optional)

We provide follow-up coaching for those participants wanting coaching guidance while implementing their individual development plans. 

 We encourage clients to take appropriate risks while providing a supportive environment to ensure positive people and business results.  We can custom tailor coaching schedules based on individual needs and budgets.